✅ Yes, we offer Cash on Delivery (COD) all over Pakistan. You can pay when the product is delivered to your doorstep.

🚚 Delivery usually takes 2 to 5 working days depending on your city. Orders from major cities like Lahore, Karachi, and Islamabad are delivered faster.

📦 Once you place your order, our team will call or WhatsApp you for confirmation. After confirmation, your order will be processed and dispatched.

At CraftiVibes, each pair of Khussa is crafted with precision, passion, and premium materials. We take great pride in delivering quality products to our customers. However, if something isn’t right, we offer a simple and transparent exchange process.

📦 Exchange Policy

• Exchanges are offered only for size issues or quality concerns from our end.
  
• Requests for exchange must be made within 3 days of delivery.
  
• Products must be unused, unworn, and returned in their original packaging.
  

⏳ Processing Time

• Once your exchange request is approved, it will be processed within 15 working days.
  
• If the issue is from our end (e.g., wrong size or product defect), the exchange will be free of charge.
  

💰 Replacement Charges

• For size exchanges due to wrong size ordered by the customer, a PKR 500/- replacement fee will apply.
  
• Delivery charges are non-refundable.
  

🚫 Non-Exchangeable Items

• Products that show signs of wear or damage caused after delivery.
  
• Customized or made-to-order pairs.
  
• Requests made after the 3-day exchange window.
  

📨 How to Request an Exchange

If you need to request an exchange, simply contact us with your Order Number and reason for exchange:

• 📧 Email: craftikhussa@gmail.com
  
• 📱 WhatsApp: +92 304 9312527
  

CraftiVibes reserves the right to decline exchanges that do not comply with our policy.

🧪 Yes, all our products are quality-checked before dispatch. We only sell products that we would personally use, ensuring customer satisfaction and safety.